F.A.Q.

General questions about our service

What is the All You Can Move SportPass?

The ALL YOU CAN MOVE SportPass is an employer benefit solution, which will provide the employees of our partner companies access to hundreds of AYCM Partner Facilities, like gyms, swimming pools, dance studios, etc. The AYCM SportPass can only be used in one AYCM Partner Facility per day and a Club Member can enter to the same AYCM Partner Facility with the same SportPass on the same day only once.
 

The ALL YOU CAN MOVE SportPass is only available with a fixed term and loyalty period, both lasting until 31th December. The monthly Retainer fee must be paid regardless to the usage of the service. So, for example, you join the program in January, the loyalty period lasts for 12 months, if you join in September, it means 4 months of the commitment. (until December 31.)

What does our service provide you?

The AYCM SportPass provides you daily one access to one of the AYCM Partner Facilities contained in the chosen package. With bigger AYCM package, you could have access to more AYCM Partner Facilities. With the AYCM SportPass you can use those services by the given AYCM Partner Facility, that are available with their daily ticket. (Please note and check all extra information next to the facilities in our AYCM SportPass offer as extra costs can occure, for example item usage).

How can I conclude an agreement?

You can conclude an agreement through our Customer Panel (Ügyfélkapu – www.aycm.hu) or personally at our office.

Online: after registering in Customer Panel you can proceed with the online application. In this case you validate with your company e-mail address, that you work for one of our partner companies.

At our office we have a paper based contracting. In this case, please bring your company badge/employment certificate with you to prove your entitlement.

You can find further information in the „Questions about joining” menu.

Can I change the SportPass package during the year?

Yes, you have the possibility to change the chosen package of your AYCM SportPass. Please note, only the upgrade is possible, so you only can choose a larger package. Downgrade / changing to a smaller package during the validity of the Engagement agreement is not possible. An upgrade administration fee (3000,- HUF / upgrade) plus the difference between the two packages must be paid upon the upgrade.

For Main Card holders it is possible to upgrade the service online on the Customer Panel. The Partner Card holders can upgrade the service personally in the office with the filled and signed – also signed by the Main Card holder - Amendment agreement.

The monthly Retainer fee of the larger package marked on the Amendment agreement will be charged from the date of upgrade until the expiry of the agreement. So we suggest to upgrade your service on the first days of the month.

Questions about joining

What are the conditions of joining?

A Main Card may only be purchased by a person who is a full-time employee registered in Hungary and whose employer is a partner of the ALL YOU CAN MOVE system operated by KLUB Rekreáció Kft. A Partner Card can be purchased by anyone, who is a full-time employee by any company. Please, see our General Terms and Conditions for further restrictions!

The contract expires automatically on December 31, 2020. If I conclude the contract during the year, the termination date will also be the end of the year?

Yes, the concluded contracts are terminating automatically at the end of the actual year, so if you would like to continue the contract from January, you will need to conclude a new contract.

If I conclude the contract during a month, when will I be able to use the SportPass, and how much do I have to pay for the monthly Retainer fee in this case? Do you have a pro rata fee?

Your AYCM SportPass can be activated earliest in 36 hours, but we don’t have pro-rata payment. You have to pay the full monthly Retainer fee. We also recommend to purchase a SportPass on the first days of the month, or choose the beginning of the validity from the first day of the next month.

I would like to purchase an AYCM SportPass to my cousin also. Is it possible?

Club Members with a Main Card may request another SportPass, called Partner Card. The Partner Card holder shall be subject to the same restrictions as the holder of the Main Card, that is, a Partner Card may only be requested if the holder is a full-time registered employee in Hungary, is not a student, a pensioner, an professional athlete or a coach. Only one Partner Card can purchased by every Main Card holder.

A Partner Card may only be purchased personally at our office and in presentation of the last two months payroll of the Partner Card holder.

The Partner Card holder may choose a different package from the Main Card holder’s package, and may choose a different payment method.

The Main Card holder is responsible for the Partner Card holder and he/she shall undertake a guarantee for the payment of the Retainer fee relating to the Partner Card. Should the Partner Card holder fall in arrears with the payment of Retainer fees, then the Main Card holder shall be obliged to pay, and both SportPasses may be restricted.

Online contracting (AYCM Main card only)

How can I make a contract online?

First of all you have to register in our Customer Panel (“Ügyfélkapu”) with your private e-mail adress. After that, below "Contracting" menu the system asks your company e-mail address whereto the verification link will be sent.

How can I pay if I make the contract online?

The last step of the Agreement process is the payment, which is possible via bank card, or via OTP Cafeteria card – „Gift subaccount”. You will be redirected to the SimplePay by OTP Mobil Kft.'s website, where you need to give the necessary data to complete the payment.

Contracting in person

How can I make a contract personally?

You can print and fill out the Engagement agreement data sheet and bring it with you, or we can give you one at our office. Address: H-1053 Budapest, Károlyi utca 12. (Ybl Palota)

 

How can I pay at the office?

You can pay by bank card, in cash, by OTP Cafeteria card – „Gift subaccount” or with the combination of these.
 

Am I able to use my “Egészségpénztár” account?

Unfortunately not.

What shall I bring with me?

You should bring your company badge/employee certificate or your last month payroll to prove that you work for a partner company. For the contract you will need your personal data, tax ID number and bank account number.


 

When will I be able to use the SportPass?

You can use the SportPass right after activating the ePASS on your device, but soonest from the start date indicated in the Agreement.

What do I need to bring if I want a Partner Card?

You need to bring The Partner Card Engagement agreement data sheet signed by the Main Card holder and Partner Card holder. You can download and print one from our website or we can give you one at our office. For the contract you will need the Partner Card holder’s personal data, tax ID number and bank account number, and the last two months payroll of the Partner Card holder.

Payment

Do I have to pay in one sum (from activation until current year 31th of December) or am I able to pay monthly?

Yes, it is possible to pay in monthly installments (Payment made easier). By the registration you have to pay for two months Retainer fee plus 3000,- HUF administration fee.

If I choose to pay monthly by direct debit (Payment made easier) do I have to pay interest or something extra?

Monthly payment interest-free.

If I choose to pay monIf I choose monthly payment (payment based on payment requests), do I have to pay for every month even if I don’t use the SportPass?

Yes, paying in monthly installments doesn’t exempt you from the terms and conditions of the contract, where you accepted to pay the same preferential Retainer Fee every month for a fixed term – until 31st December – regardless how many times is the service used.


 

If I choose to pay monthly, how will I get an invoice?

We prepare the accounting documents of the Retainer and other fees. An invoice will be issued in the event of payment in the office / online conclusion of the Agreement about the amount paid, which, if payment is successful, will be sent to the e-mail address specified by the Club member and later will be viewable from our website www.aycm.hu, through the AYCM Customer Panel, below "Current contract/Invoices" menu.

Do you have any hidden costs?

We don’t have hidden costs. You can use your SportPass once per day for a daily ticket service, for only the price of the monthly Retainer fee.

How can I pay online?

You can pay online via your AYCM Customer Panel, below "Payment" menu with bank card or OTP Cafeteria card (Gift sub account).

Questions about AYCM Partner Facilities and usage of the SportPass

How many times in a month am I able to use the SportPass?

The SportPass gives you unlimited access to the facilities. It has only one restriction. The AYCM SportPass can only be used in one AYCM Partner Facility per day and a Club Member can enter to the same AYCM Partner Facility with the same SportPass on the same day only once.

 

Any of the AYCM Parner Facilities from the list can be used with the SportPass or do I have to choose one to attend to?

The SportPass is usable in all AYCM Partner Facilities contained in the chosen package, not only in one facility. The bigger your package, the more AYCM Partner Facilities are available for you. It is suggested to choose package by this method.

If I attend to multiple classes (double class), can I use the SportPass without restrictions?

If you normally have to pay a higher price for these classes, or you need to register twice for the two classes in the given AYCM Partner Facility, then you can only use the SportPass for one service, and you have to pay for the second service’s price at the facility. Please act likewise if you would like to use the fitness area after a class.

Am I able to use the wellness area?

We can assure the daily ticket or fitness ticket service, and this usually concludes sauna, infrasauna, or aquafitness. If these (or other wellness services) counts as extra services at the facility, it cannot be used by AYCM SportPass.

May I use the AYCM SportPass for personal training?

Unfortunately not! This is a special, personalised service.

Likewise: cosmetics, hairstylist, massage, solarium.

Will there be a new AYCM Partner Facility in the list?

We expand our partner list continuously. We inform our Club Members about the new AYCM Partner Facilities on our website, in the AYCM application’s notifications, and on Facebook.

The AYCM Magazine is sent to your e-mail address once a month about our new AYCM Partner Facilities, new discounts, news and informations.

May multiple people use the same AYCM SportPass?

No, the AYCM SportPass can only be used by its owner, and dedicated to them.

 

What happens, if I have an accident, and I am unable to use the AYCM SportPass? Do I have to pay the monthly Retainer Fees?

Yes, the monthly Retainer Fee needs to be paid regardless from the SportPass usage, but in case you have CHERRISK Accident Insurance, and you are unable to use the SportPass, the insurance company refunds two monthly fees (but maximum 20.000 HUF) of the AYCM SportPass fees.

More informations HERE.

Direct debit

Is it possible to pay by direct debit?

Yes, it is possible. In this case you have to set a direct debit authorization through the netbanking surface or in the bank.

Information you need:

  • Service provider: Klub Rekreáció Kft.
  • Service provider ID: A13206828
  • Customer: the AYCM SportPass owner
  • Customer ID (KR): is a five digit number, can be found on the payment reminders and in the Customer Panel. You can also contact us, and we will help you.
  • Start: 1st day of the next month after the activation
  • End: 30th November
  • Limit: the price of the chosen SportPass package

Important! We send our request to the bank in the beginning (8th) of the month before the month in question. If your direct debit authorization is not active on that day, we won’t debit your account. The bank will debit your account in the middle of the month (15th - 22nd) before the month in question.

Automatic bank card payment

Is it possible to automatically debit the monthly Retainer fees from my bank card?

Yes, of course there is an option. You have to make one registered bank card payment through the Customer Panel and after that you can give a permission for the automatic bank card payment. This option can be found in the Payment menu.

Customer Panel

What are the advantages of the Customer Panel (Ügyfélkapu)?

You just have to log in, and you can conclude an agreement online, follow your payments, manage your account and pay online easily.

How can I log in?

If you were/are our partner in the previous years, you can log in with your registered private e-mail address. You can also use your Customer ID number (KR) as a username. If you don’t remember your password, just click on the Change Password button, and you can set a new one.

Why my private e-mail address is used as a username in the Customer Panel (Ügyfélkapu)?

We wanted to make sure, you can log in whenever you would like to. If you change company, your old company e-mail address won’t be active anymore. You can also log in with your customer ID (KR ID number).

Who has to register in the Customer Panel (Ügyfélkapu)?

Those have to register, who are new to our program and never had an AYCM SportPass before.

Does the Partner Card holder need to register in the Customer Panel (Ügyfélkapu)?

No! The Partner Card holder has to conclude an agreement personally in our office. His/Her Customer Panel profile will be automatically generated after the contracting.

What data are used as a personal ID?

Your private e-mail address and the TAX ID number are used for identification. Every person can register only once in our system.

How does the Customer Panel (Ügyfélkapu) check my eligibility to the AYCM SportPass?

The ALL YOU CAN MOVE SportPass is a closed program, available only for those, who work for a partner company. During online concluding, our system will check the validity of your company e-mail address.

How can I continue the online agreement process, if I had to abort it before?

You just have open you verification e-mail what you received in the beginning of the online concluding to your company e-mail address, and click on the verification code.

What do I have to do, if I can’t log in to the Customer Panel (Ügyfélkapu)?

If you can’t log in, please check your username and password. If you still can’t reach your profile, please contact us by e-mail: [email protected] or call us: +36 1 445 1563. We can also help you in our office with technical issues.

Do I have to pay during online concluding?

Yes! The last step of the online concluding is the payment. You can pay in one sum or several months, but minimum two months Retainer fees plus the 3000,- HUF administration fee. You will be redirected to the OTP Bank’s website, where you can pay by bank card; by EDENRED Motivational-, Shopping- or Gift Card; by EDENRED silver or gold Gift Card or OTP Cafeteria Card (Gift subaccount). After the payment you will be redirected back to our website to finalize your agreement.

How can I pay my monthly Retainer fee online?

It is possible to pay through the Customer Panel (Ügyfélkapu) by bank card; OTP Cafeteria Card (Gift subaccount). You will be redirected to the OTP Bank’s website to complete the payment.

You can also manage your payments and invoices. If you miss to pay until the deadline, our system will limit your service. With a limited service you can’t use the AYCM SportPass. If you pay through the Customer Interface, you can activate your SportPass right away.

FAQ regarding to ePASS

What is the ePASS?

The ePASS is the virtual card of AYCM, which can be activated through AYCM Application, and can be used to grant access to the facility. It is important, that the required operation system is iOS 11 or Android 4.4 or any higher version. You can download the AYCM Application from the App Store or from the Google Play Store.

I chose ePASS. What further things do I need to do?

1. Download the AYCM Application to your device.
2. Open the application, and log in to your Customer Panel with your private e-mail address (or KR ID number) and password.

In case of forgetting the password, you can request a new one on the following link:
https://ugyfelkapu.allyoucanmove.hu/ukapu/


3. After successfully logged in, the application will download the data to your card/ePASS, and then please tap on “CHECK-IN”.
4. Within the CHECK-IN, tap on „activating ePASS”.
5. Internet access is necessary to use ePASS.

How to download and activate your AYCM ePASS:
https://www.youtube.com/watch?v=FxauDeV_n9Y

Is it enough to enter a facility, if I download the AYCM Application?

Downloading the AYCM Application is not enough, it’s necessary to activate the ePASS within the application. You can find more information about the activation in a previous point.

How the entry happens in a facility?

In AYCM Application, if you tap on “CHECK-IN”, the system generates a QR code, which the receptionist will read with the QR code reader.

How to use your AYCM ePASS in the facilities: https://www.youtube.com/watch?v=QZo_Y2168cI

How long a QR code valid?

You can see it on a countdown timer above the code.

What do I need to do when a QR code expires?

Tap on “CHECK-IN” again and you will get a new QR code.

How many QR codes can I request a day?

You can request as many QR codes as you want, but the ePASS could be used also only once a day, in a facility that accepts your AYCM package.

What happens if I run out of internet?

In case you do not have any internet access on your device, generating a QR code and enter into a facility is not possible. In this case the facility will deny the entry!

SOLUTION: most of the facilities has free Wi-Fi access, or a friend can share their internet with you for a few minutes.

What will happen if I don't have my device with me at a facility?

Without the QR code, the facility will deny the entry!

How can I enter with my ePASS on places, which has not been supported with ePASS reader, or temporarly out of order?

In these cases stated above, you need to fill in a paper based form, supported with the AYCM number, which can be found on the application profile page (e.g. EP001234).

Do I need to update the AYCM Application regularly?

When you see the AYCM Application needs to be updated on your smart device, please do so.

What do I have to do if I replace my mobile phone/device or if I reinstalled the operation system?

You need to download the AYCM Application to your new device. Log in to your Customer Panel with the username and password, and request the activation of the ePASS with taping on “CHECK-IN”. After activating the ePASS on your new device, it won’t be active on the old device anymore. At your new device, the activation happens immediately.

What do I need to do if I uninstalled the Application?

You can download the AYCM Application from the App Store or Google Play Store, where after you logged in at profile menu, your ePASS will be active and ready-to-use automatically.

How many times can I ask ePASS activation, if I reinstalled my operation system, or I would like to switch to a new device?

5 times.

What happens if I lost my mobile phone/ device fifth time?

You can request any further activation personally at AYCM Customer Service Office.